If you're a small business owner, you know that marketing plays a major role in the growth of your venture. But to ensure that your money and resources are not wasted, you have to make sure that your campaigns actually drive results.
One way of boosting your marketing campaigns' chances of success is the use of inbound call tracking software, which offers the following specific benefits:
Track inbound calls with Ringba software records the geographical data of people who call your business number. With this information, you will know the particular areas where most of your calls are coming from, and you can focus on for those areas for your next campaigns.
When using different advertising channels (email, newspapers, social media, etc.), you will be able to track the unique phone numbers that call you and determine which of those channels are more profitable. If your campaigns are exclusively online, call tracking can help you identify the landing pages that are driving calls and determine how to best improve your online marketing efforts.
Like most small business owners out there, you're probably always searching for ways to control your costs in order to increase your profits. But sometimes, this can be challenging as it is generally believed that decreasing cost also decreases quality. Not with vanity numbers however, which you can use locally and share easily. You have a very affordable solution that still pulls up quality results.
Peak Call Hour Optimization
call tracking features software allows you to record the exact times and dates when most of your received calls are made. With this data, you can determine which days and times are most critical for you, helping you to utilize your staff more efficiently and manage their working hours better.
Improved Services & Staff Management
With call tracking software's call record feature, you will be able to play back recorded calls and glean valuable information, such as what your customers want the most, the problems they're going through, and more. You can then use the information to improve your products and services, hence increasing customer satisfaction.
Additionally, this feature will reveal how your employees are actually doing with customers when taking their calls. When you know their strengths and weaknesses in conducting calls, you will learn where they need improvements with the goal of increasing sales conversions. In fact, call tracking can be the most vital tool you'll use in terms of making your staff excel with customer service through the phone.